- Frequently Asked Questions
Standard check-in time is at 2 PM and check-out at 10 AM.
Housekeeping services are available.
Stay connected during your stay with our internet service provided throughout our guestrooms and public areas. Please log-in with your username and password provided at check-in
We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. Please note that applicable charges may apply.
We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. Please note that applicable charges may apply.
As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas.
Yes, however parking space is subject to availability. Registered hotel guests are entitled to one (1) complimentary parking slot per room.
Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge.
Healthier. Happier. Fresher. Casa de Ross is committed to catering to the needs of all guests. A designated smoking area is available for your convenience. However, usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited in all guest rooms. A fee will be charged to your account if a smoking incident occurs in your room during your stay.
We accept cash and all major credit cards as payment.
For room reservations at Casa de Ross, please email info@casadeross.co.za or visit https://www.casadeross.co.za
A wall-mounted cooling control in your room is provided to set your desired
temperature.
The electricity is at 220 volts /60 hertz.
Iron and Ironing board are available in all rooms. These are located within the cupboards.
We would like to reassure you that we maintain strict security at the hotel on a 24-hour basis.